Returns & Exchanges

At RAS Luxury Skincare, we strive to ensure you are delighted with your botanical rituals, offering a 14-day return window for items in their original, unopened condition. If your purchase doesn't meet your expectations, we are committed to facilitating a smooth exchange or refund process.

Return Process

• 1.
  Initiate Request

  Contact our concierge team at [email protected] within 14 days of delivery with your order number and photos of the product.

• 2.
  Verification

  Our quality control team will review your request to ensure the product is unused and the safety seal remains intact for hygiene purposes.

• 3.
  Secure Packaging

  Carefully pack the skincare items in their original luxury box and outer shipping carton to prevent damage during the return transit.

• 4.
  Processing & Refund

  Once we receive and inspect your return, we will process your refund or exchange within 7-10 business days to your original payment method.