Frequently Asked Questions
Discover everything you need to know about our farm-to-face luxury skincare.
Are RAS Luxury Skincare products 100% natural?
Yes, our products are formulated with 100% natural, plant-based ingredients sourced directly from our own farms. We are committed to being vegan, cruelty-free, and free from synthetic fragrances and parabens.
How should I store my facial oils and serums?
To maintain the potency of our botanical extracts, we recommend storing your products in a cool, dry place away from direct sunlight. Ensure the bottle is tightly sealed after each use.
How long does shipping take for domestic orders?
We typically process orders within 24-48 hours. Domestic shipping usually takes 3-5 business days depending on your location. You will receive a tracking link via email once your order has shipped.
What is your return policy?
Due to the artisanal and hygiene-sensitive nature of our products, we do not offer returns. However, if you receive a damaged or incorrect item, please contact us within 48 hours of delivery for a replacement.
Do you offer international shipping?
Yes, we ship our luxury skincare worldwide. International shipping rates and delivery times vary by country and will be calculated at checkout.
Are your products safe for sensitive skin?
While our ingredients are natural, we always recommend performing a patch test on a small area of skin before full application, especially if you have highly reactive skin or specific allergies.